Internet Purchases
DesertShield® Brand Policy Regarding Online Sales to Consumers
Homeowners who turn to the Internet for information on residential heating, ventilation, and cooling (HVAC) systems may come across various websites offering direct-to-homeowner purchase options. However, HVAC systems and components are meant to be installed by qualified HVAC technicians. The installation process involves electrical, gas, and refrigerant connections and is typically governed by multiple sets of laws, codes, and guidelines at the federal, state, and local levels. Improper installation of HVAC equipment can pose safety risks and affect performance.
Online Sales Policy
No warranty coverage is provided for DesertShield brand equipment purchased by consumers via the Internet, including web-based auctions, telephone sales, or other electronic methods, unless the unit is installed by a dealer who complies with all relevant federal, state, and local codes, regulations, and licensing requirements.
This policy is essential to ensure that DesertShield brand equipment is installed correctly, following applicable laws, regulations, and codes, and in a manner that addresses safety and performance concerns.
Failure to adhere to this policy may result in violations of applicable laws, subjecting offenders to potential fines, as outlined below.
Licensing and Permitting Requirements
It’s typical for an HVAC installer to need licensing from the state or municipality where the HVAC equipment will be installed. Some areas may also have permitting requirements. (Refer to your local laws and regulations to determine the specific requirements in your area.) Additionally, local building codes often mandate that certain types of HVAC connections be made by licensed professionals. For instance, licensed plumbers may be needed for gas or water connections, while licensed electricians may handle all electrical connections to the HVAC system.
Refrigerant Rules
All HVAC cooling equipment and systems rely on refrigerant gas, which is compressed and liquefied during the cooling process. The two most common refrigerants in the HVAC industry are known as R-22 and R-410A. Federal, state, and local laws and guidelines govern the handling, reclamation, and recycling of these refrigerants. Violating these laws may result in fines for any HVAC installer who is not licensed or certified. For comprehensive details, refer to your local laws and guidelines.
Consumer Protection Laws
Websites or auction listings asserting that the DesertShield brand equipment being sold is covered by DesertShield brand consumer warranties are misleading and deceptive, thus breaching Federal and, in certain instances, state consumer protection laws.